Temple Hair Cancellation and Late Arrival Policy
We know everyone has busy lives & sometimes circumstances beyond your control may mean you have to cancel your appointment or are unable to get to your appointment on time. We will be as flexible as we can in accommodating this, however the following policies apply:
If you need to cancel your appointment, please let us know as soon as possible but at least 48 hours before your scheduled appointment. If the cancellation is less that 48 hours notice, we will try to fill the appointment slot, however if this is not possible and we are unable to fill the slot then you will be charged 50% of the total cost of the pre booked appointment.
Arrival more than a few minutes after your scheduled appointment time means we cannot spend the time we need to give you a proper service. We will do our utmost to accommodate everyone the best we can but we may not be able to do your hair.
How long is a few minutes? For a 30 minute appointment (e.g. Dry cuts/Blow drys), a couple of minutes is ok, but 10 minutes is one third of the appointment and it is not really feasible to complete the appointment in this time. For longer appointments we have a little more flexibility but not much and this decision will be down to the stylists discretion. Please note that we will do everything possible to accommodate you if this occurs.
We know these policies may be frustrating for clients who have to cancel a short notice for genuine reason, or who arrive late through no fault of their own, but we also have a duty to our other clients to keep to their appointment times.
Our stylists run busy columns and a late cancellation or no show for an appointment means someone on the waiting list misses out. We will happily rebook a new appointment for you as soon as possible though the following may apply:
- We may request pre-payment for services if you’ve been late for several appointments.
- We reserve the right to charge 50% of the total cost of any appointment missed due to client lateness.
We are really sorry for any inconvenience caused by these policies and we hope you understand.
Temple Hair Studio.